Refund Policy

Effective Date: [ 1.6.2024 ]

Introduction

This Refund Policy applies to purchases made on the MudraMall website mudramall.com (the “Site”) and governs the terms under which you may request a refund for digital products and services purchased through the Site. By making a purchase on the Site, you agree to be bound by this Refund Policy.

Digital Products

1. Refund Eligibility

We offer refunds on digital products under the following conditions:

• Technical Issues: If you encounter technical issues that prevent you from accessing or using the digital product, and our support team is unable to resolve the issue within a reasonable timeframe.
• Misrepresentation: If the digital product significantly differs from its description or does not meet reasonable expectations.

2. Non-Refundable Products

Certain digital products may not be eligible for refunds, including:

• Products that have been downloaded or accessed by you.
• Subscriptions or memberships unless explicitly stated otherwise.
• Products purchased during promotional or discounted periods unless otherwise specified.

3. Refund Process

To request a refund, please contact our Customer Support team at [email protected] within [number of days] days of your purchase. Please provide your order details, the reason for your refund request, and any relevant information or documentation.

4. Refund Decisions

All refund requests are subject to approval by our Customer Support team. We reserve the right to refuse refunds if we determine that the request does not meet our refund criteria. Refunds may be issued in the original form of payment or as store credit, at our discretion.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected].

Changes to this Refund Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting the updated Refund Policy on the Site. You are encouraged to review this Refund Policy periodically for changes. Your continued use of the Site or Services after the posting of changes constitutes your acceptance of such changes.